Car wash FAQ: paying at the station, the app and loyalty
Frequently Asked Questions
Payment & Usage
You go to a partner station: the staff select your wash on their payment terminal and you pay by card, Bancontact, or mobile payment depending on the station's equipment. The app isn't required to pay: it helps you locate partner stations, check your payment history, and, if you want, get identified faster — the staff scan the app's QR code — to enjoy the loyalty program where the station has activated it.
Yes. No app is required to wash your vehicle: you pay on the payment terminal held by the station staff, by card, Bancontact, or mobile payment, without creating an account. The app is useful if you want to track your history or enjoy loyalty rewards, but it's entirely optional.
It lets you quickly pull up a station's page by scanning the QR code displayed on site (hours, services, payment methods). It isn't a required step to pay: you can pay the station staff without ever opening the app.
Payment is made on the payment terminal held by the station staff, by card, Bancontact, or mobile payment (Apple Pay, Google Pay) depending on the partner station's equipment. Available methods may vary slightly from one station to another.
Yes. CarWashFlow charges the driver no extra fees: you only pay the wash price displayed by the station. Our commission is deducted on the partner's side, never from your payment.
Loyalty, Security & Support
Each partner station can activate a loyalty program (drops or stamps earned with every wash). It isn't automatic everywhere: some stations haven't activated it yet. When active, your rewards are visible in the app, and stamps may expire after a long period of inactivity at that station.
Yes, the app gives you access to the history of your payments made at CarWashFlow stations (date, amount, station).
Yes. Built for the self-employed, invoicing is automatic: after each wash, a compliant invoice is issued with no action needed on your side, then sent through the Peppol network to your accounting. Zero paper receipts, everything archived.
Yes, your CarWashFlow account works at every partner station in the network. Your loyalty rewards (drops or stamps), however, are tracked separately per station, since each partner manages its own program.
Yes. Payments are processed by Adyen, our licensed payment provider: CarWashFlow never stores any card data.
You can reach us directly via the form below or from the app. Our team will get back to you as soon as possible.
Learn more
Drivers: the app
Paying at the station, history, receipts and loyalty: what the CarWashFlow app adds.Find a car wash station
The map of CarWashFlow partner car wash stations in Belgium.Carwash operators
Adyen terminal included, loyalty and Peppol invoicing: join the CarWashFlow network.Companies and fleets
The business rate for your staff at partner stations.
Contact
Got a question? A project?
Feel free to contact us. We will get back to you as soon as possible.
We usually respond within 24 to 48 business hours.
CarWashFlow
Clean mobility.
Made simple.
