Privacy Policy
Privacy Policy
Last updated: June 4, 2025
1. Data controller
Personal data collected on the website www.carwashflow.com is processed by: CWF Group SRL, Quai Sur-Meuse 19, 4000 Liege, Belgium.
Email: [email protected]
2. Data collected
We only collect data necessary to provide our services: last name, first name, email address, phone number, license plate, wash history, favorite carwash, browsing data (cookies, IP address) and payment information (via a secure provider).
3. Purposes of processing
Your data is used to: create and manage your account, provide services related to your subscription, manage relationships with partner carwashes, handle billing and payment tracking, improve our services and your user experience, and send you information or promotional offers (if you have given your consent).
4. Legal basis
The processing of your data is based on: your consent (e.g. registration, cookies), the execution of the contract (CarWashFlow subscription), compliance with legal obligations (e.g. billing) and the legitimate interest of CarWashFlow (continuous service improvement).
5. Retention period
For the duration of your subscription. Up to 3 years after your last interaction if you are a prospect. Up to 10 years for billing-related data, in accordance with Belgian legislation.
6. Data recipients
Your data may be shared with: authorized members of the CarWashFlow team, partner carwashes (to manage your washes) and our technical service providers (hosting, payment, emailing).
No data is sold to third parties.
7. Your rights
In accordance with Regulation (EU) 2016/679 (GDPR), you have the following rights: right of access, right of rectification, right to erasure, right to object, right to restriction of processing and right to data portability.
To exercise your rights, contact us at: [email protected]
8. Cookies
Our website uses cookies to: ensure the proper functioning of the site (technical cookies), measure audience (analytical cookies) and improve the user experience.
On your first visit, a banner allows you to manage your preferences. You can change your consent at any time in your browser settings.
9. Hosting
Data is stored in the European Union on secure servers that comply with data protection standards.
